Contact Us

Contact support

Reach our team through live chat or by e-mail at [email protected]. Tell us what happened and include the account or transaction details needed to understand the issue, without sharing your password.

We can help with:

• account access and verification
• deposits, withdrawals and payment questions
• bonuses and wagering
• games and technical issues
• responsible gambling controls

If repeated failed logins have locked your account, account-unlock help is available from 07:00 until 23:00 CET/CEST through live chat or e-mail. We can help you regain access after the required checks.

Complaints

Send your complaint to support first. We investigate complaints internally and aim to resolve them within 10 days after receipt. When a complex case needs longer, we will provide a final response or an update with an expected timeframe within those 10 days.

If our internal complaints process is complete and you are unhappy with the outcome, you may refer the case to ABC-ADR, our independent ADR provider.