Privacy Policy

Information we collect

When you use Casino Heroes, we collect account details such as your name, date of birth, telephone number and address. We may also collect due-diligence information, including your occupation, income source, assets, public-official status, sanctions information, business or property interests, insolvency, tax details and relevant court decisions.

Your use of our services can provide transaction history, game preferences, interactions, device and computer details, IP address, browser, language, operating system, location, referring pages and cookie information. If you contact us or join a survey, competition or offer, we receive the details and messages you choose to provide. We also record self-exclusion information when you make that request.

How we use information

We use personal data to create and service your account, meet AML and customer-care responsibilities, process transactions, respond to you and deliver service messages. Usage information helps us troubleshoot, analyse performance, investigate problems, develop features and improve our services. We may also use contact details for product and feature marketing that we believe may interest you.

Partners and security

We share information with partners that process it under our instructions and applicable rules. They support our technology, payments, marketing, analytics, research and market analysis. Analytics and advertising partners may use cookies or comparable technology to understand interactions and measure advertising performance. We may also share information that has been de-identified.

Access to personal data is limited to people with a legitimate need. Our safeguards include encryption, access controls and information-security procedures. We use SSL to protect payment and card details, although no internet transmission or storage method can be completely secure.

Your rights and choices

You can control marketing messages by changing your communication preferences, unsubscribing from a newsletter or asking support. We update this policy when needed and request fresh consent if an update requires it.

For privacy questions or help with your personal information, contact [email protected].