Terms and Conditions

Using Casino Heroes

These terms apply when you register and use Casino Heroes. By opening an account and continuing to play, you accept the current terms. We may update them and will give advance notice when a material change requires your acceptance.

Casino Heroes operates as a Deep Dive Tech BV brand. Deep Dive Tech BV is registered in Curaçao under registration number 154314 and is licensed and regulated by the Curaçao Gaming Control Board under licence number OGL/2024/503/0352.

You may play only for your own private entertainment and on your own behalf. You must be 18 or older. If an account is used by anyone under 18, we will close it permanently and confiscate its winnings.

You are responsible for checking whether gambling is lawful where you are located. We do not permit access by residents of, or people located in, Australia, Curaçao, France, the Netherlands, the USA, North Korea, Iran or Myanmar. You must not conceal your identity or location by using a VPN, proxy or TOR.

Your account and verification

You may hold one Casino Heroes account. Registration details must be accurate and kept updated. Protect your login details, do not share them, and tell support if you suspect unauthorised access. Accounts and funds cannot be sold or transferred.

We may close duplicate accounts, combine a remaining balance into one account, and remove bonuses or winnings linked to duplicates. Where multiple accounts were used to exploit a promotion, we may also reverse associated transactions.

To meet our legal and security duties, we may verify you when you register or later. We can request evidence of your identity, age, address, payment ownership and source of funds or wealth. This may include ID, a bank statement, utility bill or wallet history. We may restrict the account or hold payments while documents are under review. Additional checks may take place once deposits or withdrawals reach €2,000 in total, below that amount or at random.

Deposits, withdrawals and currency

Euro is our only official currency. Payment choices vary by market and appear in your account. Use only payment options that belong to you. We do not accept third-party or business cards. Where supported, withdrawals return through the deposit method.

Deposits are intended for gameplay and must be wagered in full. If you request a withdrawal without wagering at least the deposited amount, we may charge a fee. Suspected payment or exchange-rate abuse may lead us to cancel all or part of a deposit and recover related costs.

To withdraw, you need at least €20 in your real-money balance. We do not normally charge deposit or withdrawal fees, although currency conversion or rate movements may change the amount you see or receive. Where another processing fee applies, we disclose it during the deposit process. Payment providers may apply their own conversion, network or related charges.

Transaction timing depends on the payment method and verification. Withdrawals can remain pending until checks are complete. Bonus funds must convert to real money before withdrawal.

Bonus play

An individual promotion may carry its own conditions. When it does not set a different rule, the general bonus rules apply.

The standard wagering requirement is 40x the bonus amount. Free-spin winnings also carry 40x wagering unless the offer provides another requirement.
A first-deposit bonus requires 40x wagering on the combined deposit and bonus.
When bonus money is involved, the maximum qualifying stake is €5. Games may contribute at different rates, and risk-free bets do not count.
Unused bonus money expires after 30 days, although a particular campaign may set a shorter period.
A bonus or free spins may be claimed only once per household, IP address, device or payment method.
Real money is played first. A real-money bet produces real-money winnings, while mixed or bonus-only bets produce bonus winnings.
Withdrawing before wagering is complete removes the full bonus and any winnings made from bonus funds.
Winnings from a free bonus are withdrawable up to €500. Any excess is removed. You must also make a deposit and wager that deposit before withdrawing those winnings.

Bonus-funded rounds and features must be completed while the relevant bonus remains active. Delaying them until wagering is complete or new funds have been added may void the bonus and connected winnings.

Fair play

Do not use Casino Heroes for fraud, money laundering, collusion, chargeback abuse or any unlawful purpose. Bots, automated play, game manipulation, false documents, stolen payment details and software or devices designed to create an unfair advantage are forbidden. Funds must come from lawful sources.

If we reasonably suspect prohibited conduct, we may cancel bonuses, void transactions or winnings, retain funds, suspend the account or close it. Technical faults can also require us to void affected bets or correct a balance.

Paused and closed accounts

An account with a real-money balance becomes paused after three months without access. We may then deduct 10% of the balance each month. After 12 months without access, an account with a real-money balance becomes inactive, and we may remove its real and bonus balances.

You may ask support to close your account at any time. Remaining funds are sent through an available payment option belonging to you, and withdrawal charges may apply. We may suspend or close an account for a breach, suspected illegal or abusive activity, false information, duplicate accounts, wellbeing concerns or risks to our legal obligations and business.

Complaints

Raise a complaint with support first so we can investigate it internally. We aim to resolve it within 10 days of receipt. If a complex review takes longer, we will contact you within that period with either our final response or an update and expected timeframe.

If you remain dissatisfied after our internal process has finished, you may take the matter to ABC-ADR, our independent ADR body.